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Frequently Asked Questions
This information has been designed to assist you in using our service more effectively. If you don’t find an answer or need further help, feel free to contact us.
General FAQs
We are an online drinks marketplace specializing in champagnes, wines, and spirits. Whether you’re hosting a party, celebrating a wedding, or simply stocking up, we’re here to make every moment special. Learn more about us on our About Us page.
Our marketplace is open 24/7, 365 days a year, so you can place and track orders anytime. However, delivery times may vary depending on your location and time of request. You’ll be advised of available options after finalizing your order.
We’re here to help! You can:
We look forward to hearing from you!
We strive to provide the best service, but we know things don’t always go as planned. If you have a complaint, we’re here to listen and make it right. Contact our customer service team using the WhatsApp Web Chat features on our website. Your satisfaction is our priority!
Yes! We offer fast and reliable delivery across Lagos and beyond. For more details, check out our Delivery FAQs.
Yes! Your transactions are secure. We use the best Secured Payment Platform (Flutterwave), and our website is secured with SSL (Secure Sockets Layer) to protect and encrypt all transactions between your web browser and our servers. Your payment information is never visible or accessible to the outside world, as our servers are maintained and hosted in a secure location. Shop with confidence!
We accept all major credit and debit cards. Payment options are displayed during the checkout process for your convenience.
Absolutely! We pride ourselves on offering only authentic and original drinks, including champagnes, wines, spirits, and beers, at the best prices in Nigeria. Whether you’re hosting a party, celebrating a wedding, or simply stocking up for a quiet evening, you can shop with confidence knowing you’re getting the real deal. Explore our endless variety of premium drinks and enjoy fast delivery right to your doorstep.
Delivery FAQs
Lightning fast! If you’re in VI, Ikoyi, Lekki, Ikate, Chevron, VGC, or Ajah, your items will be at your doorstep within 1 hour. Yes, you read that right – 1 hour!
No worries, we’ve got you covered! For other parts of Lagos, enjoy same-day delivery. A small delivery fee may apply based on your location and dispatch charges, but we’ll always keep it fair and transparent.
Absolutely! We can arrange delivery outside Lagos at your request. Just let us know where you are, and we’ll handle the rest. Your favorite drinks, no matter where you are!
Because we’re not just fast – we’re reliable, efficient, and customer-obsessed.
We pride ourselves in offering only authentic and original drinks, including champagnes, wines, spirits, and beers, at the best prices in Nigeria. Whether you’re hosting a party, celebrating a wedding, or simply stocking up for a quiet evening, you can shop with confidence knowing you’re getting the real deal. Explore our endless variety of premium drinks and enjoy fast delivery right to your doorstep.
We’re all about making your experience seamless. Just let us know your preferences, and we’ll tailor our delivery to meet your needs.
No worries! For large deliveries, our support team will contact you to provide a customized quote based on your order size and location. We’ll make sure your celebration is fully stocked, no matter the size!
Returns & Refunds
We take great care in packaging your orders to prevent damage during transit. However, if you receive a faulty or damaged product, we’ll gladly replace it for you. (TOS applies)
Yes, you can!, however, the eligibility and the return process depends on the situation, you may need to cover the postage costs for returning your order. For more information, please refer to our Support team.
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